General FAQs
My Account
- At the "Log in", click "Forgot Password".
- Enter your "Email Address" and click "Reset Password".
- You will received an email notification regarding password reset.
If you're a new user, in "My Account", it will be empty. Once you placed an order, all info will be shown there.
No, you don't have to but you have to type manually in the order form for your next order.
If you have trouble accessing your account, please contact our support via our WhatsApp at +673-8137846 or email us at admin@geekzwork.com
To delete your account and information, please contact us via WhatsApp at +673-8137846 or email at admin@geekzwork.com
Orders & Payment
No, unless you checkout then yes.
- After successfully placing an order, you will received an email notification.
- Our admin will contact you via WhatsApp or SMS with the contact number you've provided for details regarding your order e.g. if you order rubber stamp, our admin will need your current rubber stamp design sample by you taking a photo of it.
Once you agree or confirm with the proofing send my our Admin, only then you will make payment via Online Bank Transfer (BIBD).
- First we will verify your payment based on the screen shot or image of transaction you send to our admin.
- Once confirmed, we will issue a receipt as proof of payment which you will need to show to our staff in order to collect your item.
As of now we only accept payment via Online Bank Transfer (BIBD)
You can cancel by contacting our admin BUT ONLY IF the item has not been processed (before proofing stage). We only asked for payment after you agree with the proofing and once process there is no cancellation or refund.
Yes, by contacting our admin via WhatsApp at +673-8137846 or via email at admin@geekzwork.com
Delivery & Collection
Unfortunately we don't, customer have to contact and pay their own Runner to collect at the collection point.
Customer can collect their item at Perusahaan Jaya Indah, 1st Floor, The Mall, Gadong (Near Surau) and also must show receipt of payment to the staff.
